Microsoft Dynamics is a line of enterprise resource planning and customer relationship management (CRM) software applications that allows organisations to understand and communicate with their customers, unifying their data and gaining predictive insights to make informed decisions that improve business results.

Highly flexible and customisable, using outsourced Dynamics 365 development services makes good business sense, and we offer a comprehensive range of solutions to ensure you maximise your investment.

Why choose Microsoft Dynamics?

Microsoft Dynamics provides many advantages:

  • Specialised Dynamics 365 customer engagement (CE) modules support different business activities. These include Sales, Customer Service, Marketing, Field Service and Project Automation. There are also enterprise resource planning (ERP) modules covering areas such as book-keeping, invoicing and manufacturing.
  • Modules can work in isolation or be linked to create better-connected business data and more comprehensive CRM.
  • It’s a cost-effective choice for growing organisations as capabilities and features can be cherry-picked and scaled up as required. Opting for the cloud-based version may also significantly lower costs.
  • As an application-centric solution, there are numerous opportunities for customisation to meet individual business needs.

Microsoft Dynamics 365 Module

Microsoft Dynamics 365 is a multi-facted solution, with each variant requiring expert knowledge.

We specialise in what was once referred to as the ‘Customer Engagement’ Dynamics 365 modules. This includes:

  • Dynamics 365 Sales
  • Dynamics 365 Marketing
  • Dynamics 365 Customer Service
  • Dynamics 365 Field Service

We can also assist with the deployment of Dynamics 365 Project Operations. Additionally, our developers can assist organisations with older versions of Microsoft Dynamics CRM, and undertake migrations to the more modern Dynamics 365 solution.

Outsourced Microsoft Dynamics 365 Development Services

As a professional outsourced Dynamics 365 developer, we offer an end-to-end service offering to support organisations:

  • Helping you decide on what version best for your organisation, whether cloud-based, on-premise or a hybrid approach.
  • Guidance in choosing the right modules and applications for your organisation before proceeding with any implementation.
  • Customisation of the overall look and feel, as well as personalisation of views and forms for accessing relevant information.
  • Creation and development of any associated dashboards, workflows and templates.
  • Customisation for different devices, such as tablets and smartphones.
  • Upgrading, including upgrade assessments before amending or adding different modules.
  • Ongoing health checks to ensure you are continuing to get the best out of Dynamics, from the modules you use to data and reporting set up, as well as the overall system architecture.
  • Comprehensive day-to-day and wider Dynamics support via our Helpdesk

The TechReach difference

TechReach’s experienced professionals fully understand and are experienced in Microsoft Dynamics development – some even used to be employed by Microsoft. They have worked with numerous organisations across many different sectors on Dynamics and many other technologies.

outsourced Dynamics 365 development

The licensing and cost options of Microsoft Dynamics can be confusing. We will ensure that you have the right licences, and that you don’t pay for what you’re not using. Our clients find that this alone can result in significant annual savings.

A good starting point is to use our consultancy services to maximise the full potential of Microsoft Dynamics as they relate to your organisation. In addition, our expertise encompasses the full range of Microsoft technology, including Microsoft 365, Azure and Power Platform. We will ensure that your Microsoft Dynamics solutions integrate smoothly with whatever other technologies you employ.

Contact TechReach to discuss outsourced Dynamics 365 development services and how we can help you get the most out of it – from implementation to ongoing customisation.

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