Whether you’re a managed service provider (MSP) or enterprise of any size, we offer all the Microsoft Power Platform and Dynamics support you require, whenever you need it, with guaranteed fast response times.

Our helpdesk can resolve all types of issues. We will also respond to any questions from individual users, ensuring maximum uptime and effectiveness. Requests can be via email, phone or our dedicated customer portal. Everything is dealt with by our consultants according to the particular service level agreement (SLA).

In the event of a crisis, we can respond, 24/7/365.

However, we go far beyond that, offering a full proactive managed service rather than reactive fixes to problems.

For example, you can ask us to put together monthly reports of technical support issues, with associated cost analysis and future budget proposals.

There’s also a choice of SLAs, defined by differing scope, maximum response times and other criteria.

dynamics 365 helpdesk

Banked time

As well as regular support, we also offer banked time, whereby you don’t lose any unused hours which you don’t use in the contracted period. You can use this to access our professionals for any Dynamics or Power Platform task. Banked time can be drawn down in 30-minute increments, so whatever you need you can get it dealt with without worrying about the time spent on small tasks.

You can use banked time on regular development work or larger support tasks, as well as project planning. It’s also available for Power BI reports and Power Apps changes, plus user training.

The TechReach difference

All of our professionals have at least 10 years’ experience with Dynamics, Power Platform and other Microsoft technology. They have worked in sectors as diverse as telecoms, IT, healthcare, education and finance. Some have even been previously employed by Microsoft.

As well as support, talk to us about app development and software development, or go a stage further with DevOps or complete digital transformation

For more details on our helpdesk and Power Platform and Microsoft Dynamics support options, get in touch:

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